Exchange/Returns & Refunds

Your purchase is eligible for exchange only if:

• the product you receive has a genuine manufacturing defect;
• the product is broken/damaged at the time of delivery to you; or
• you have received the wrong item.

In any of the above cases, please intimate us via email immediately along with detailed photographs as soon as you have opened the packaging and, in any event, within 48 hours from time of delivery as per records provided by our shipping partner(s). 

Please note that several of the products sold on our Site are hand-crafted by traditional artisans/skilled workers and may have variations in shape, finish, colour etc. which will not be considered as defects or damages.

To be eligible for an exchange of a defective or incorrect product, your item must be in the same condition that you received it, unused, with all original tags, stickers and packaging. You’ll also need to provide the receipt/invoice as proof of purchase.

To start an exchange, you can contact us at thpc@currimbhoys.com with the following information: Order number - Delivery address - Specify the type of issue along with detailed images of the same.

If, despite our best efforts,  a damaged or defective product has been delivered to you, or if you have received the wrong product, your exchange will be accepted after the same has been verified and confirmed by us. To the extent that reverse pick-up cannot be arranged at your location, we may request you to arrange for the return shipping of the relevant product. We may choose, at our discretion and on a case-to-case basis, to offer a refund instead of replacing a damaged product. 

Please note that several of the products available through our Site are of a fragile nature and it is important that any product that is being sent back to us is packaged for return in the same way as it was sent to you. In case there is any damage to a product during reverse shipping due to failure on your part to pack it safely, we may not be able to further process the exchange. 

Once we’ve received and inspected the product, you will be notified whether the exchange request is approved or not. If approved, we will ship the replacement product only to the same address. In case we no longer have the particular item in stock, we will offer you the option to purchase different products of the same value from the Site.

Please note that any Items sent back to us without first requesting for and obtaining acceptance to make an exchange as mentioned above will not be accepted. Any items returned to us for any reason other than those expressly mentioned above shall not be accepted and we shall not be liable in any manner with respect to the same.

Please note that international orders are not eligible for returns or exchange.
Refunds if any, will apply to the product alone, will not include shipping, packaging or other attached costs, and are at our sole discretion.

We do not accept exchange or return on discounted products or sale items. We do not accept or provide any return/exchange or refund other than as expressly mentioned above in this policy.